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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the first step you should take is to click the Help button, which is present on each and every page. A popup will show up. It includes comprehensive information about all the operations that you can carry out on the given page. Each context menu appears on the very same page so that you can swiftly return to your work.

Video Tutorials

We have a rich range of instructional videos clarifying how to use our web hosting Control Panel. They're designed for those of you who would like to see how things are being done instead of only reading articles. Thus, everyone can quickly find their way around our Control Panel by simply watching our step-by-step video tutorials.

F.A.Q.

If you can't find the solution you searching for, have a look at our comprehensive FAQ section, which includes questions asked by actual customers and provides practical solutions. We constantly "revamp" our Frequently Asked Questions database with new Q&A's in order to embrace all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't find the answer you searching for in the Frequently Asked Questions section either, you can contact our fantastic team of technical support engineers available 24/7/365 and eager to assist you with any question. Each support ticket you submit will be answered within 60 minutes (the average response time being about 20 mins), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 300553

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com